Privacy Policy
Effective Date: 1 November 2026
Bribie Island Physiotherapy & Lifestyle Gym ("we", "our" or "us") is committed to protecting your privacy and handling your personal and health information with care, confidentiality and respect.
We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy and health records requirements.
This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit our website, make an enquiry, book an appointment or access our healthcare services.
What Information We Collect
We may collect personal information necessary to provide safe, effective and personalised healthcare, including:
- Your name, date of birth, address, email address and telephone number.
- Medical history, health conditions, symptoms, assessment findings, treatment plans and clinical records.
- Information about appointments, referrals and communications with our team.
- Medicare, private health insurance, NDIS, DVA, WorkCover or other relevant funding information.
- Payment and billing information.
- Information provided through website forms, online bookings, surveys or other communications.
We may also collect website usage information, including IP addresses, browser types, device information and interactions with our website.
Health information is considered sensitive information under Australian privacy law and is handled with additional care.
How We Collect Information
We collect personal information when you:
- Contact us by telephone, email or through our website.
- Make an appointment online, in person or over the phone.
- Complete a patient registration or health assessment form.
- Attend an appointment or participate in our services.
- Provide information through a referral or communication with another healthcare provider.
- Subscribe to newsletters or register for workshops and events.
- Interact with our website or online advertising.
Where reasonable and practical, we collect information directly from you.
We may also receive relevant information from referring healthcare professionals, hospitals, support coordinators, insurers or other authorised parties, where permitted by law.
How We Use Your Information
We collect and use personal information to:
- Provide physiotherapy, exercise physiology, rehabilitation and other healthcare services.
- Assess your health needs and develop individualised treatment plans.
- Manage appointments, referrals, payments and administrative requirements.
- Communicate with you about your care, appointments and relevant services.
- Coordinate treatment with other healthcare professionals involved in your care.
- Process relevant funding, insurance and payment arrangements.
- Maintain accurate clinical and business records.
- Improve our services, website and patient experience.
- Meet our professional, legal and regulatory obligations.
Where you have agreed to receive marketing communications, we may also use your contact details to share clinic news, health education, upcoming events and information about our services.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting our team.
We will not use your sensitive health information for direct marketing without the consent required by law.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide healthcare services or meet our legal obligations.
This may include disclosure to:
- Our treating clinicians, administrative team and authorised personnel.
- Your referring GP, medical specialist or other healthcare professionals involved in your care.
- Hospitals, allied health providers or other organisations involved in coordinating your treatment.
- Medicare, private health insurers, NDIS-related organisations, DVA, WorkCover or other relevant funding bodies, where appropriate.
- Third-party service providers assisting with appointment management, clinical records, website hosting, IT support, payment processing or business administration.
- Government agencies, regulators or other authorities where required or authorised by law.
We only disclose information for appropriate purposes and in accordance with applicable privacy requirements.
We do not sell or rent your personal information to third parties.
Online Bookings and Third-Party Services
Our website provides access to online appointment bookings through Cliniko, a third-party practice management platform.
When you make an online booking, information you provide may be collected and processed through Cliniko to facilitate your appointment.
We may also use external service providers for website hosting, email communications, analytics and other administrative functions.
These providers may have their own privacy policies and information-handling practices. We encourage you to review their policies when using their services.
Storage and Security
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure electronic record systems, access controls, staff confidentiality obligations and appropriate administrative and technical safeguards.
Personal information is retained for the periods required by applicable laws and professional record-keeping obligations.
When information is no longer required, and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.
Although we take privacy and security seriously, no electronic transmission or storage system can be guaranteed to be completely secure.
Cookies, Website Analytics and Advertising
Our website may use cookies and third-party analytics services, including Google Analytics and Google Ads, to understand website activity, assess advertising performance and improve the experience of visitors.
These technologies may collect information such as your IP address, browser type, pages visited, interactions with website content and the source of your visit.
Some tracking technologies may also be used to understand whether advertising leads to enquiries or appointment bookings.
You can manage or disable cookies through your browser settings and, where available, website or booking-platform consent controls. Disabling certain cookies may affect website functionality or the accuracy of analytics reporting.
We do not intentionally send identifiable patient health information to advertising platforms for targeted advertising.
Overseas Disclosure of Information
Some third-party technology and service providers may process or store information outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the disclosure complies with applicable Australian privacy requirements.
Access and Correction
You may request access to the personal information and health records we hold about you.
You may also request that information be corrected if it is inaccurate, incomplete, out of date or misleading.
To request access or correction, please contact our team using the details below.
We may need to verify your identity before providing access. In some circumstances, access may be limited or refused where permitted by law. We will explain the reason where required.
Privacy Concerns and Complaints
If you have a concern about how your personal information has been collected, used, disclosed or managed, please contact us.
We take privacy complaints seriously and will review your concerns and respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Third-Party Websites
Our website may contain links to external websites, booking platforms or other online services.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices or legal obligations.
The most current version will be available on our website.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or would like to raise a privacy concern, please contact:
Bribie Island Physiotherapy & Lifestyle Gym
Address: 213 First Avenue, Bongaree, Bribie Island QLD 4507
Phone: (07) 3408 0000
Email: admin@bribiephysio.com.au
Website: www.bribiephysio.com.au